By the end of this one-day course, participants will…
Understand their personal behavior profile
Increase their appreciation of different profiles
Anticipate and minimize potential conflicts with others

Specific skills include:
Identifying what constitutes “difficult behavior”
Developing scripts for a “difficult conversations”
Individualized plan for continued improvement

ONE-DAY COURSE
Maximum participants: 25
Appropriate for all level of employees

Delivered by:
Tom Henschel
Christine Grimm