By the end of this one-day course, participants will…
Assess their preferred style for handling conflict
Gain understanding of the different approaches to conflict
Practice concrete communication skills used in effective conflict resolution

Specific skills include:
Ability to state and clarify one’s own interests and recognize the interests
of others
Communication models to decrease defensiveness and increase true
understanding of relevant issues
8-step conflict resolution process which leads to win-win outcomes

ONE-DAY COURSE
Maximum participants: 20
Appropriate for all levels of employees; cohesive work groups and teams

Delivered by:
Steve Degelsmith