By the end of this one-day course, participants will…
Develop a deep understanding of their customers’ needs
Practice communication skills which will improve customer care
Explore their own values and attitudes about customer service

Specific skills include:
A step-by-step process for enhancing customer satisfaction
Listening as a customer service skill
How to handle the “emotional” customer

ONE-DAY COURSE
Maximum participants: 25
Appropriate for all level of customer service professionals

Delivered by:
Tom Henschel